User Terms and Conditions
These Terms and Conditions explain the rules that apply when you use PlayJohny. They set out the relationship between us and players, including account duties, eligibility, payments, promotions and how we handle disputes. By using the site you agree to follow these terms and any additional rules published on the platform.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is allowed per person, household, IP address and device. Do not share your password or let others use your account. We may suspend or close accounts that show suspicious activity, breach the terms, or fail verification checks.
We require valid identification and supporting documents for account verification. You must provide requested documents promptly. Until verification is complete we may limit withdrawals, restrict access to some features or apply other temporary controls to protect your account and our platform.
Eligibility requirements
To register you must meet the legal age requirement and any local rules that apply where you live. Some countries and territories are restricted and users located in those jurisdictions cannot open or keep an account. If your location or status changes and you become ineligible, we may block access and close the account in line with these terms.
Acceptable platform use
Use the platform responsibly and only for lawful purposes. Prohibited actions include multi-accounting, bonus abuse, collusion, automated play with bots, chargeback fraud and money laundering. Attempts to manipulate games or exploit system errors may result in withheld funds, account suspension and forfeiture of winnings.
General bonus and promotion rules
Promotions, including the welcome bonus and free spins, are subject to their own rules which are published with each offer. Only one promotional welcome offer is permitted per player and household unless stated otherwise. Wagering requirements, eligible games, contribution rates, maximum bet limits while wagering and expiry periods are set out in the specific bonus terms. If you breach promotional terms we may void bonus funds and related winnings.
Deposits and withdrawals
We accept a range of payment methods including debit cards, e-wallets and cryptocurrencies. Minimum deposit and withdrawal amounts are displayed in your cashier; a typical minimum is $10. Deposits are usually processed instantly. Withdrawals may be subject to verification and processing timeframes and can take longer depending on the chosen method and verification status. We do not normally charge withdrawal fees, but third-party providers may apply charges.
Large withdrawals may require additional checks. Until verification is complete we may place limits on amounts that can be withdrawn. We expect users to cooperate with information requests to speed up payment processing.
Dispute resolution
If you have a dispute please contact our support team via live chat or email at [email protected]. Provide full details and any supporting documents. We will investigate and aim to respond promptly. If an issue remains unresolved we will outline available escalation steps. Using the platform does not remove your right to seek independent legal advice.
Updates to terms and conditions
We may amend these terms from time to time. Updated terms will be posted on the site and you should check them regularly. Continued use of the platform after changes are posted means you accept the revised terms. Material changes will be published with reasonable notice where practical.