Responsible Gambling at PlayJohny Casino
At PlayJohny we take responsible gambling seriously. We want every player to enjoy casino and sports betting responsibly, with clear controls and helpful support when they need it. Player safety and controlled play are central to how we operate, and we provide tools and guidance to help you stay in control of your account and activity.
Our player protection principles
We believe in clear information, practical tools and prompt support. We aim to make it easy to limit spending, pause activity and get assistance. Our goal is to give you straightforward options so gambling stays a form of entertainment, not a problem.
Activity-control tools
Players can manage their activity using several account tools. These include self-exclusion and account closure options, and settings for deposit controls and temporary breaks. Exact tools and available configurations may vary, so check your account settings or contact our support team to set up the options that suit you.
Deposit limits
You can limit how much is added to your account. Common choices include daily, weekly and monthly deposit caps. Setting a low limit is an effective way to control spending and keep play within your budget. Limits can usually be adjusted in your account, but some changes may take effect after a short waiting period.
Loss limits
Loss limits help you restrict net losses over a chosen period. These are useful if you want to manage risk across sessions. Where available, loss limits should be set conservatively and reviewed regularly to match your personal affordability.
Time limits and account breaks
Short breaks and session limits reduce the chance of extended play. You can request time-outs or cooling-off periods to pause access for a set number of days or weeks. If you need a longer break, temporary account suspension can be arranged through your account settings or by contacting support.
Self-exclusion
If you feel you need to stop gambling for an extended period, self-exclusion is available. Self-exclusion closes access to your account for a defined timeframe and may include restrictions on opening new accounts. For help arranging self-exclusion, speak with our support team.
Recognizing signs of problematic behaviour
- Chasing losses or increasing stakes after losing
- Spending more time or money than intended
- Neglecting work, family or daily responsibilities
- Feeling anxious or restless about betting activity
- Hiding gambling activity from others
Tips for staying in control
- Set deposit and loss limits before you play
- Use session time limits and take regular breaks
- Only gamble with money you can afford to lose
- Avoid betting when stressed, tired or under the influence
- Keep a record of your play and review it regularly
Professional help and support
If you think gambling is becoming a problem, please seek help from local support services or a healthcare professional. We also encourage you to contact our support team for assistance with account limits, self-exclusion or setting up a cooling-off period. For immediate help, reach out to local helplines or online resources in your area that specialise in problem gambling.