Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Whether you need help verifying your account, have a withdrawal question, or want to report a technical problem, contact us anytime. We provide live chat and email support for quick answers, plus phone support for urgent matters. Have your account ID handy to speed up verification and get a faster response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email for account-related issues and technical concerns) |
| General enquiries | [email protected] (business and billing enquiries, Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partnerships, commission and marketing queries) |
| Phone | +1 438 612 9475 (phone support for urgent account or payments queries) |
| Working hours | 24/7 live chat; email Mon-Fri, 09:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when documents and explanations are required. Please send all enquiries to [email protected] with a clear subject line and your current contact details to help us respond quickly. Including your account ID and copies of any relevant documents will prevent delays and speed up resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, however complex issues such as account verification, payment investigations or security checks may take longer depending on the case. If we need extra time, we will keep you updated by email or live chat so you know the status and any documents or steps required.
Feedback
We'd love your feedback, suggestions or ideas to improve PlayJohny. Tell us about layout, game selection, banking options or any feature you think could be better. Every submission is reviewed carefully by our team and used to refine site features, promotions and customer support. Your input helps shape a smoother, more reliable experience for all Canadian players.