Player Privacy Policy
Welcome to PlayJohny’s Privacy Policy. This page explains how we collect, use, store and protect personal information when you use our online casino and sportsbook. We respect your privacy and aim to be clear about what data we hold, how it’s used and the choices available to you as a player in Canada.
Types of data we collect
We collect a range of information necessary to operate your account, process payments and improve our services. This includes:
- Personal data: name, date of birth, address, email, phone number and identity documents when required for verification.
- Technical data: IP address, device and browser details, operating system, and connection information to help secure and optimise our site.
- Transactional data: deposit and withdrawal history, game activity, bets placed, wins and losses, and payment method details.
How we use your information
We use your information to create and manage your account, perform identity and anti-fraud checks, process payments, handle withdrawals, provide customer support and to communicate about your activity and available services. We also use aggregated or anonymized data for analytics and to improve site performance and features.
Data protection practices
We implement technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption for data in transit, secure access controls, and regular system reviews. Access to personal data is limited to authorised staff and service providers that need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, improve site functionality and measure site usage. Some cookies are essential for core site functions, while others support analytics and personalised content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site performance.
User rights
You have rights regarding your personal information, including the right to access, correct or request deletion of data we hold about you, subject to legal and operational constraints such as fraud prevention and record-keeping obligations. You may also object to certain processing or request restriction of processing in some cases.
Access, correction and deletion
If you would like to review, update or delete your personal information, please contact our privacy team. We will respond to verifiable requests and work with you to correct or remove data where appropriate, while retaining any information required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We may share information with service providers that perform functions on our behalf, such as payment processors, identity verification, fraud prevention and technical hosting. We require these partners to protect the data they process and to use it only for the specified purposes. We may also disclose information when required by law or to protect our rights and users.
Privacy policy updates
We review and update this policy from time to time. When material changes occur we will post a notice on the site. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions or wish to exercise your privacy rights, please contact us at [email protected].